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About this webinar:
Improving member communication, managing bereavement claims, combatting fraud and Dashboard readiness
Schemes and their administrators have rightly received much praise for ensuring that pensions have continued to be paid in full and on time during an unprecedented period of disruption. Yet, despite the hard work of many across the industry, the last few months have exposed challenges with existing administrative processes. This, coupled with the uncertainty of potential future disruption and the fact that they will have to be ‘Dashboard ready’ by 2022, has prompted many schemes to accelerate their digital strategies and reinvent how they interact with members.
This webinar will ask whether accelerating digital strategies, driven by the dramatic shift in operating conditions, could provide a quantum leap for the pensions industry that enables improved services for members, increased security against pension scams and ensures data is prepared for the Dashboard deadline. It will look at how schemes communicate with members, reconnect with those who have ‘gone away’, manage bereavement claims and defend themselves – and their members – against fraud and ask how moving to a digital strategy can transform these processes for the benefit of all concerned.
The panellists will provide insight on how trustees and administrators can catalyse this transformation by getting the fundamentals right, ensuring their data is in order for the move and overcoming old habits to improve processes and provide a better member experience.