Fraud & Identity in the Pensions Industry

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Webinar Overview

Risk appetite in the pension industry is being heavily reassessed, driven by the pace of digital transformation and the growing complexity and sophistication of fraud threats. Fraud is no longer limited to physical identity fraud or fabricated ID documents, these threats have now expanded into a complex, multi‑layered ecosystem fuelled by automation, artificial intelligence and increasingly sophisticated criminal networks.

Modern threats now include digital account takeover, deepfakes, synthetic identities and AI‑powered impersonation techniques, all of which make detection and prevention more difficult than ever. Yet traditional threats such as first‑party fraud, traditional identity theft and scams continue to persist, adding further pressure to already stretched fraud teams.

Not only this, but the challenge is exacerbated by the need to protect member pension pots against these advancements in fraud, without negatively impacting the online customer experience and benefits of moving digitally. Unnecessary friction, lengthy manual reviews and arduous offline processes can lead to increases in customer complaints and a reduction in retention as frustrations grow.

Join Professional Pensions, LexisNexis® Risk Solutions and WTW for this live webinar as they explore latest global cybercrime trends, key developments in identity risks and the specific vulnerabilities within the pension's customer journey. Attendees will gain practical insight into how schemes can strengthen their defences and stay ahead of rapidly advancing fraud threats without compromising outcomes for genuine, trusted members.

Presenters

Holly Roach

News Editor, Professional Pensions

Holly Roach is news editor at Professional Pensions. She joined the magazine as correspondent in 2018 after completing her undergraduate degree in multimedia journalism at Bournemouth University. She held the role of senior correspondent between 2020 and 2022.

Jason-Lane Sellers

Director, Fraud & Identity EMEA, LexisNexis Risk Solutions

Jason Lane-Sellers is a highly experienced fraud and revenue assurance professional who has been working within Fraud & Risk in the telecommunications industry for over 25 years representing leading Operators globally. Jason is currently COO and member of the Board of Directors of the CFCA (Communications Fraud Control Association), he was also previously President of the CFCA, the vice-chair of Fraud Intelligence subgroup of the GSMA Fraud Forum, and one of the team leaders of the Forum’s Fraud Management Group. Jason’s expertise encompasses fraud and risk prevention strategy, operational effectiveness, fraud prevention technology and solutions, and risk prevention best practice.

Nick Cox

Director - Fraud Prevention Lead at WTW Outsourcing GB

Nick joined WTW in late 2021 to support the launch of its service under the S125 requirements, with a focus on preventing fraud in pension transfer cases.

He has since become the Fraud Prevention Lead, overseeing the WTW Fraud Prevention Team. The team are responsible for helping reduce pension fraud across the business by identifying potential vulnerabilities, spotting areas where fraudsters may seek to operate, and developing preventative solutions.

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