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Webinar description:
When fully implemented, pensions dashboards will show individuals their pensions information online, securely and all in one place.
But while it sounds simple, multiple parties and technical services need to be connected into an ecosystem to make dashboards work.
In addition to these technical issues, there is the whole issue around the end-to-end consumer experience for the dashboard – and a huge amount of consideration is needed around how the industry is going to cope with people who can’t get onto dashboard ecosystem, as well as those who can get onto ecosystem but have questions.
As well as this there will also be challenges around how the dashboards will change the resourcing and cost of administration – and the broader impact on other stakeholders.
This webinar will look at the latest steps in the dashboard project as well as examine the issues that are broader than just tech and data.
It will look at the end-to-end consumer journey for the dashboards as well as how the industry will maintain credibility and consumer confidence during the dashboard rollout.
Presenters
James Phillips
Deputy Editor, Professional Pensions
Raman leads the Product Development team on the Pensions Dashboards Programme and is on secondment from the Department for Work and Pensions (DWP). Raman is responsible for leading the design and development of the pensions dashboards ecosystem.
Raman’s career stretches from policy development, its execution and more lately as a Senior Product Owner in DWP Digital. Raman has a track record of building high performing and flexible teams in digital programmes, operational contexts and high-pressured policy environments.
Raman is passionate about placing users at the heart of building and transforming services, integrating policy intent and organisational needs. She has extensive experience of working cross-government and cross-industry to enable creation of outstanding digital services.
Raman has an MPhil in Geography and an MBA from Leicester University and is an accredited leadership trainer.
With over 25 years’ pensions experience, Akash, a qualified actuary, is a Director at ITS leading on a range of pension schemes with a variety of sizes and circumstances, and he is Practice Lead at ITS for Professional Corporate Sole Trusteeship.
Akash has wide industry experience at leading consultancies and an insurer. He has advised trustees and corporates of all sizes on their pensions issues in a variety of sectors. He has deep knowledge of pension risk management/bulk annuities and is experienced in GMP Equalisation matters as well as data and administration. He has a wide industry network. Akash is working on a variety of data cleanse and GMP equalisation projects on his clients, as well as a number of risk transfer projects such as buy-ins and buy-outs.
Akash chairs the data sub-group of the industry wide GMP Equalisation Working Group set up by PASA and the Institute and Faculty of Actuaries Bulk Annuities and Longevity Swaps member interest group.
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Geraldine is a Client Relationship Director within Capita’s Pension Pillar. As well as being accountable for service delivery and strategic direction for her own small portfolio of large third party administration clients, Geraldine is also responsible for the overarching data solution that is available to our clients. Geraldine also provides support on broader client initiatives such as the analysis, client impact and implementation of legislative and market changes.
Geraldine has a wide experience of all aspects of administration from both an in house and third party perspective and has extensive technical knowledge and practical experience covering benefits delivery, governance and management.
Geraldine is an FPMI. She chairs the industry-wide Guaranteed Minimum Pension (GMP) Equalisation Working Group and also the PASA working group responsible for producing guidance in relation to other GMP related matters. Geraldine is also a member of the PASA Pensions Dashboard Working Group.
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